The Influence of Verbal Aggression on Job Involvement and Turnover Intention: The Moderating Effect of Self-esteem

서지정보

ㆍ발행기관 : 한국유통과학회 ㆍ수록지정보 : The East Asian Journal of Business Management / 5권 / 4호
ㆍ저자명 : Jun-Hwa Song, Nam-Gyum Lee, Il-Young Hwang, Soo-Wook Lee

목차

1. Introduction
2. Theoretical Background
3. Models and Hypotheses
4. The Findings
5. Conclusion
References

영어 초록

Purpose – Research shows that increased workload and psychological pressure produces tensions in organizations. Such tensions can increase employee aggressive workplace behavior. This study attempted to discover the relationship among verbal aggression, job involvement, and turnover intention.
Research design, data, and methodology – A survey of administrative workers in colleges was done between May 20 and May 26, 2015.
Result – The findings were as follows. First, verbal aggression directly increased employee turnover intention. Second, stress recognition also created turnover intention among employees, which was detected in the interviews conducted after the survey. Third, both the survey and the interviews showed that stress recognition did not have a significant effect on job involvement. Fourth, both the findings and the interviews after the survey showed that stress increased turnover intention. Last, the finding on the role of self-esteem showed that self-esteem had a positive moderating effect on the relationship between the influence of verbal aggression and stress recognition.
Conclusion – Having strong talent at work should lower turnover intention and turnover rates and develop the organization continuously.

참고 자료

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